Calls and SMS messages are charged per number of messages.
ONSIP REMOVE EXTENSION FROM USER MANUAL
Vonage bought Vocalocity and after that point they got a little big for their britches and we had to switch because getting help from them was a nightmare (training manual after the acquisition for them was probably the Netgear User Guide) Pricing Details (Provided by Vendor): Pricing is available on a monthly subscription, starting from 24.95/channel/month for SIP channels. They actually appreciate your business and their reps are nicer. The Cable companies may be expensive, but you do get tech support that actually knows about NAT and PAT with UDP timeouts (I swear the obsession with UDP SIP is frightening when TCP does it far cleaner and can have encryption/TLS).īut if you want a cheap phone system, go with a smaller provider.
It is up to the phones to traverse NAT and PAT with all the nonsense Cable companies are doing with these awful EMTAs (nicely referred to as MRC or Modem Router COmbinations). So if you're going to buy new IP phones, check with them to make sure the phones you're getting are supported by their boot server.Ĭall me old fashioned but having worked for one of the five big Hosted VoIP leaders, I can say that Trunking is your best bet if you have features you absolutely need that the TDM/T1/POTS lines would give you (Call Pickup, etc) Vonage/RingC, OnSIP, 8x8, etc all do Bottom Up control of the phones. Only quirk with OnSIP is they don't do autoprovisioning on phones that don't support secure provisioning. We actually did later have a question about something and he answered the email really really fast.
Within a few days of signing up one of their minions called and introduced himself as the primary contact for our account, gave us his direct number and email, said to call him straight away if we had any issues or questions. They are super friendly, very approachable, and if you call them you get someone who actually knows what the hell they're talking about. We sent them tons of documentation on this, it just got us dumped back to the beginning of the tech support script with the guy asking if we'd rebooted our router.Īnother job used OnSIP. Ping tests showed one of their border routers was the problem (ping was fine until it hit their gateway 5-10 hops in, then tons of latency). One used RingCentral, had a ton of problems, mostly bad voice quality caused by jitter. That said, I sometimes do some side jobs for friends and their small companies. At our office we use Flowroute SIP trunks and FreePBX.
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